Terms of service
TERMS OF SERVICE
OVERVIEW
This website and online store are operated by MB IMDIA, trading as I’m Dia Fine Jewelry (“I’m Dia”, “we”, “us”, “our”).
I’m Dia provides this website, including its information, content, products and services, through the Shopify platform.
By accessing our website or purchasing from our online store, you agree to these Terms of Service and the policies referred to herein. Nothing in these Terms limits any mandatory rights granted to consumers under applicable Lithuanian or European Union law.
1. SELLER INFORMATION
MB IMDIA
Trading name: I’m Dia Fine Jewelry
Legal form: MB
Company registration number: 306119594
VAT number: LT100017226416
Registered address: Liucijanavos str. 181, Vijūkų k., Kauno r. sav., LT-54306, Lithuania
Email: info@im-dia.com
Telephone: +370 630 77955
Website: www.im-dia.com
2. PRODUCTS
We make reasonable efforts to present our jewellery and its characteristics accurately.
Due to photography, lighting and individual screen settings, product colours and appearance may vary slightly from how they appear in person.
Natural diamonds, sapphires, emeralds and other natural gemstones are unique. Natural variations in colour, tone, clarity, inclusions and other characteristics are inherent to natural gemstones and are not considered defects where the product corresponds to its description.
Product availability may change, and we reserve the right to discontinue products or limit quantities where reasonably necessary.
3. ORDERS
By placing an order, you submit an offer to purchase the selected product.
An order is considered accepted when we confirm its acceptance and payment has been successfully processed.
We reserve the right to refuse or cancel an order where reasonably justified, including in cases of payment failure, suspected fraud, incorrect product information or pricing errors, lack of availability, or other legitimate circumstances.
If an order is cancelled by us after payment has been received, the relevant payment will be refunded in accordance with applicable law.
Please check your order information carefully before completing your purchase.
4. PRICES AND PAYMENT
Prices displayed in our online store include applicable VAT and other taxes where required by law.
Any applicable shipping charges are displayed separately at checkout before the order is confirmed.
The price applicable to an order is the price displayed at the time the order is placed, subject to the correction of obvious errors in accordance with applicable law.
Available payment methods are displayed at checkout.
5. SHIPPING AND DELIVERY
Orders are delivered using the delivery methods available at checkout, including LP EXPRESS and Omniva, where available.
Estimated processing and delivery times are provided in our Shipping Policy.
Delivery times are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, weather conditions, public holidays or customs procedures.
Nothing in these Terms transfers the risk of loss or damage to the consumer earlier than permitted by applicable consumer protection law.
For full delivery information, please refer to our Shipping Policy.
6. RETURNS AND RIGHT OF WITHDRAWAL
Consumers purchasing online may exercise their statutory right of withdrawal within 14 calendar days, except where an exemption provided by applicable law applies.
Custom-made or clearly personalised jewellery may be excluded from the statutory right of withdrawal where the conditions for such an exemption are met.
The Customer is responsible for direct return shipping costs for eligible non-defective products, as specified in our Returns & Refunds Policy.
Returned jewellery may be inspected to verify its condition, authenticity and identity. The Customer may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product.
For complete information regarding returns, refunds, personalised products and defective goods, please refer to our Returns & Refunds Policy.
7. PRODUCT CONFORMITY AND STATUTORY RIGHTS
Your statutory rights regarding defective or non-conforming goods are not limited by these Terms.
Normal wear and tear or damage resulting from improper use, mechanical impact, deformation, chemicals, cosmetics, perfumes, chlorine, salt water, improper cleaning, unauthorised alteration or other external factors is not in itself considered a manufacturing defect.
Any claim regarding a potentially defective or non-conforming product will be assessed in accordance with applicable Lithuanian and European Union consumer protection law.
8. INTELLECTUAL PROPERTY
Unless otherwise stated, the content of this website, including the I’m Dia name, branding, jewellery designs, photographs, videos, graphics, written content and other materials, is owned by or lawfully used by MB IMDIA.
Such content may not be reproduced, copied, distributed, modified or used for commercial purposes without our prior written permission, except where permitted by applicable law.
Nothing in these Terms grants any right to use the I’m Dia name, branding or other intellectual property without permission.
9. THIRD-PARTY SERVICES
Our website may use services or functionality provided by third parties, including payment, delivery and technology providers.
Third-party services may be subject to their own terms and privacy policies.
Links to third-party websites are provided for convenience. We are not responsible for third-party content or services except to the extent responsibility cannot legally be excluded.
10. SHOPIFY
Our online store is powered by Shopify.
Shopify provides the technology that enables us to operate the online store. However, purchases made through our store are made directly between the Customer and MB IMDIA / I’m Dia Fine Jewelry, unless expressly stated otherwise.
11. PRIVACY
Personal data is processed in accordance with our Privacy Policy and applicable data protection legislation, including the General Data Protection Regulation (GDPR).
Shopify and other service providers may also process personal data where necessary to provide their services.
Please refer to our Privacy Policy for further information.
12. ERRORS AND INACCURACIES
We reserve the right to correct typographical errors, inaccuracies or omissions relating to product descriptions, availability, pricing, promotions, shipping charges or other information.
Where an error affects an order already submitted, we will act in accordance with applicable consumer protection law and, where appropriate, contact the Customer before proceeding with the order.
13. PROHIBITED USE
You may not use this website:
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for unlawful or fraudulent purposes;
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to infringe our intellectual property rights or the rights of others;
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to transmit malicious software or harmful code;
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to interfere with the security or operation of the website;
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to collect personal information unlawfully;
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to reproduce or commercially exploit website content without authorisation.
We may restrict access to the website where reasonably necessary to prevent unlawful activity, fraud, security threats or material breaches of these Terms.
14. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, MB IMDIA shall not be liable for indirect or consequential losses resulting from circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, or any mandatory consumer rights available under Lithuanian or European Union law.
15. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our business, services or applicable legal requirements.
The version applicable to a purchase is the version in force when the relevant order is placed, unless mandatory law provides otherwise.
16. GOVERNING LAW
These Terms and purchases made through the I’m Dia online store are governed by the laws of the Republic of Lithuania, subject to any mandatory consumer protection rights that may apply to consumers in their country of residence.
Nothing in these Terms deprives a consumer of protections granted by mandatory applicable law.
17. CONSUMER COMPLAINTS AND DISPUTE RESOLUTION
If you have a complaint regarding your order or product, please contact us first at:
If a consumer dispute cannot be resolved directly, the consumer may contact the competent Lithuanian out-of-court consumer dispute resolution authority:
State Consumer Rights Protection Authority (VVTAT)
A. Goštauto g. 12
LT-01108 Vilnius
Lithuania
Website: vvtat.lrv.lt
18. CONTACT INFORMATION
Questions regarding these Terms of Service may be sent to:
MB IMDIA / I’m Dia Fine Jewelry
Liucijanavos str. 181
Vijūkų k., Kauno r. sav.
LT-54306 Lithuania
Email: info@im-dia.com
Telephone: +370 630 77955
Company registration number: 306119594
VAT number: LT100017226416
