Refund policy
RETURNS & REFUNDS
We want you to be happy with your Iβm Dia jewellery. If you change your mind, you may return an eligible item purchased online within 14 calendar days of receiving your order, in accordance with Lithuanian and European Union consumer protection laws.
To request a return, please contact us at info@im-dia.com and provide your name, order number and the item you wish to return.
Return shipping costs are the responsibility of the Customer. As jewellery may be of significant value, we strongly recommend using a secure, tracked and, where available, insured shipping service.
CONDITION OF RETURNED ITEMS
Jewellery may only be inspected and tried on to the extent reasonably necessary to establish its nature, characteristics and suitability.
If a returned item shows signs of wear, scratches, deformation, mechanical damage, alteration or other handling beyond what was reasonably necessary to inspect the product, the Customer may be responsible for any resulting diminished value, in accordance with applicable law.
Please return the jewellery together with its original jewellery box, certificates and any other accessories supplied with the product.
Due to the nature and value of jewellery, returned items may be inspected before the refund is completed to verify their condition, authenticity and that the item returned is the same unaltered item originally supplied.
CUSTOM & PERSONALISED JEWELLERY
The 14-day right of withdrawal does not apply to jewellery made according to the Customerβs individual specifications or clearly personalised for the Customer, where this exception applies under applicable law.
This may include custom designs, personalised engraving, individually selected gemstones or other non-standard specifications made specifically for the Customer.
NATURAL GEMSTONES
Natural diamonds, sapphires, emeralds and other gemstones are unique and may naturally vary in colour, tone, clarity, inclusions and other characteristics.
These natural variations are not considered defects provided that the gemstone corresponds to the characteristics stated in the product description.
The appearance and colour of jewellery and gemstones may also vary slightly from photographs due to lighting, photography and individual screen settings.
REFUNDS
Refunds are processed in accordance with applicable law and no later than 14 days from the date we receive your notice of withdrawal.
We may withhold the refund until we have received the returned item or you have provided evidence that the item has been sent back, whichever occurs first.
If you withdraw from the entire order, the cost of standard delivery will also be refunded. If you selected a delivery method more expensive than our standard delivery option, the additional delivery cost will not be refunded.
Refunds will be made using the original payment method unless otherwise agreed.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If you receive an item that is damaged, defective or different from the item you ordered, please contact us at info@im-dia.com and provide your order number and, where possible, photographs of the item.
Normal wear and tear, scratches, mechanical damage, deformation or damage caused by improper use, chemicals, cosmetics, perfumes, chlorine or other external factors are not in themselves considered manufacturing defects.
Your statutory rights in relation to defective or non-conforming goods remain unaffected.
RETURNS
Before sending a return, please contact us at:
Returns should be sent to:
Liucijanavos str. 181
VijΕ«kΕ³ k., Kauno r. sav.
LT-54306
Lithuania
Items returned without first contacting us may result in delays in processing the return.
CONTACT
For any questions regarding returns or refunds, please contact us at:
Iβm Dia Fine Jewelry
Email: info@im-dia.com
