SHIPPING POLICY

At I’m Dia, every jewellery order is carefully prepared and securely packaged before shipment.

We currently ship orders using LP EXPRESS and Omniva delivery services.

ORDER PROCESSING

Orders for in-stock items are usually processed and dispatched within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays are processed on the next business day.

Custom-made, personalised or made-to-order jewellery may require additional preparation or production time. Where applicable, the estimated timeframe will be stated on the product page or communicated to the Customer separately.

DELIVERY METHODS

Depending on the destination and the delivery options available at checkout, orders may be delivered via:

• LP EXPRESS parcel lockers or courier delivery

• Omniva parcel lockers or courier delivery

Available shipping methods and the applicable shipping price will be displayed at checkout before the order is confirmed.

ESTIMATED DELIVERY TIMES

Estimated delivery times begin once the order has been dispatched.

For deliveries within Lithuania, delivery usually takes approximately 1–3 business days after dispatch.

International delivery times vary depending on the destination country and the selected delivery service.

Please note that delivery times are estimates and are not guaranteed. Delays may occasionally occur due to the carrier, public holidays, high shipping volumes, weather conditions or other circumstances beyond our reasonable control.

SHIPPING COSTS

Shipping costs are calculated according to the delivery method and destination and are displayed at checkout before payment.

Any free shipping offers, where applicable, will be clearly indicated on our website or at checkout.

ORDER TRACKING

Where tracking is available, tracking information will be provided after the order has been dispatched.

Please ensure that your email address, telephone number and delivery details are entered correctly when placing your order.

INCORRECT DELIVERY INFORMATION

The Customer is responsible for providing complete and accurate delivery information.

If an order cannot be delivered because incorrect or incomplete information was provided by the Customer, additional shipping costs associated with resending the order may be charged to the Customer, to the extent permitted by applicable law.

UNCOLLECTED PARCELS

Customers are responsible for collecting parcels from parcel lockers or other collection points within the timeframe specified by the delivery provider.

If a parcel is not collected and is returned to us, any additional costs associated with reshipping the order may be charged to the Customer, to the extent permitted by applicable law.

DAMAGED OR LOST SHIPMENTS

If your parcel arrives visibly damaged, or if you believe that your shipment has been lost during delivery, please contact us as soon as possible at info@im-dia.com.

Please include your order number and, in the case of visible damage, photographs of the parcel and packaging where possible.

We will review the situation and, where necessary, contact the delivery provider.

Nothing in this Shipping Policy limits the Customer’s statutory rights where the Seller is legally responsible for the delivery of the goods.

INTERNATIONAL ORDERS

International delivery availability depends on the destination and the shipping options offered at checkout.

For orders delivered outside the European Union, customs duties, import taxes or other local charges may apply. Unless otherwise required by applicable law, such charges are the responsibility of the Customer and are not included in the product or shipping price.

CONTACT

If you have any questions regarding the delivery of your order, please contact us:

I’m Dia Fine Jewelry
Email: info@im-dia.com